Use cases

Short articles on how cloud desktops can benefit businesses in different industries

Select industry

Select a use case

  1. 1.
    Rapidly onboard contract workers for scale
  2. 7.
    Improve time to realize synergies from M&A activities
  3. 2.
    Deliver customized experiences and improve share of wallet
  4. 8.
    Eliminate the risk of data misappropriation
  5. 3.
    Ensure zero downtime in a volatile trading environment
  6. 9.
    Build trully scalable contact centers
  7. 4.
    Fascilitate data-driven, rapid decision-making
  8. 10.
    Enhance operational resilience in the face of adversity
  9. 5.
    Build a robust ecosystem for platform development
  10. 11.
    Rapidly scale service coverage
  11. 6.
    Leverage the flexibility of a global workforce
  12. 12.
    Increase customer satisfaction through reduced claim
    settlement times
1
Build a more scalable business
Contact Centers
2
Simplify IT systems and management complexity
Contact Centers
3
Keep systems secure and compliant with integrated security management
Contact Centers
4
Enable anytime, anywhere work
Contact Centers
5
Safeguard the business against data loss
Contact Centers

Select a use case

  1. 1.
    Rapidly onboard contract workers for scale
  2. 7.
    Improve time to realize synergies from M&A activities
  3. 2.
    Deliver customized experiences and improve share of wallet
  4. 8.
    Eliminate the risk of data misappropriation
  5. 3.
    Ensure zero downtime in a volatile trading environment
  6. 9.
    Build trully scalable contact centers
  7. 4.
    Fascilitate data-driven, rapid decision-making
  8. 10.
    Enhance operational resilience in the face of adversity
  9. 5.
    Build a robust ecosystem for platform development
  10. 11.
    Rapidly scale service coverage
  11. 6.
    Leverage the flexibility of a global workforce
  12. 12.
    Increase customer satisfaction through reduced claim
    settlement times
1
Rapidly onboard contract workers for scale
Financial Services
2
Deliver customized experiences and improve share of wallet
Financial Services
3
Ensure zero downtime in a volatile trading environment
Financial Services
4
Fascilitate data-driven, rapid decision-making
Financial Services
5
Build a robust ecosystem for platform development
Financial Services
6
Leverage the flexibility of a global workforce
Financial Services
7
Improve time to realize synergies from M&A activities
Financial Services
8
Eliminate the risk of data misappropriation
Financial Services
9
Build truly scalable contact centers
Financial Services
10
Enhance operational resilience in the face of adversity
Financial Services
11
Rapidly scale service coverage
Financial Services
12
Increase customer satisfaction through reduced claim settlement times
Financial Services

Select a use case

  1. 1.
    Rapidly onboard contract workers for scale
  2. 7.
    Improve time to realize synergies from M&A activities
  3. 2.
    Deliver customized experiences and improve share of wallet
  4. 8.
    Eliminate the risk of data misappropriation
  5. 3.
    Ensure zero downtime in a volatile trading environment
  6. 9.
    Build trully scalable contact centers
  7. 4.
    Fascilitate data-driven, rapid decision-making
  8. 10.
    Enhance operational resilience in the face of adversity
  9. 5.
    Build a robust ecosystem for platform development
  10. 11.
    Rapidly scale service coverage
  11. 6.
    Leverage the flexibility of a global workforce
  12. 12.
    Increase customer satisfaction through reduced claim
    settlement times
1
Ubiquitous access for emergency care workers
Healthcare Industry
2
On-demand performance for researchers
Healthcare Industry
3
Extending healthcare beyond care management facilities with improved telehealth capabilities
Healthcare Industry
4
Secure anytime, anywhere access for medical transcriptionists
Healthcare Industry
5
Improved outpatient registration times through self-service kiosks
Healthcare Industry
6
High-resolution medical imaging on any device
Healthcare Industry
7
Single pane of view for legacy systems and new platforms
Healthcare Industry
8
Reduced upfront spend on inflexible end-user devices
Healthcare Industry
9
Compliant access for billing and coding professionals
Healthcare Industry
10
Quicker workforce integration post M&As
Healthcare Industry
11
Centralized data management for global clinical trials
Healthcare Industry
12
Leveraging healthcare analytics to optimize care delivery
Healthcare Industry

Select a use case

  1. 1.
    Rapidly onboard contract workers for scale
  2. 7.
    Improve time to realize synergies from M&A activities
  3. 2.
    Deliver customized experiences and improve share of wallet
  4. 8.
    Eliminate the risk of data misappropriation
  5. 3.
    Ensure zero downtime in a volatile trading environment
  6. 9.
    Build trully scalable contact centers
  7. 4.
    Fascilitate data-driven, rapid decision-making
  8. 10.
    Enhance operational resilience in the face of adversity
  9. 5.
    Build a robust ecosystem for platform development
  10. 11.
    Rapidly scale service coverage
  11. 6.
    Leverage the flexibility of a global workforce
  12. 12.
    Increase customer satisfaction through reduced claim
    settlement times
1
Safeguard business-critical customer data
Professional Services
2
Simplify IT infrastructure setup and maintenance
Professional Services
3
Streamline budgeting and cash flow management
Professional Services
4
Gain the agility necessary to compete on a global scale
Professional Services
1

Rapidly onboard contract workers for scale

Financial Services

Business Need

Contract staff is critical to financial services firms looking to scale operations and ensure businesscontinuity. Firms across retail banking, commercial banking, wealth management, and insuranceheavily leverage contracted workforce to:

  • Reduce overall talent acquisition costs
  • Expedite hiring for critical job vacancies during employee transition and growth
  • Provide on-demand access to specialists such as Data Forensics Officers and Data Analysts

With remote working and mobility becoming a norm for many roles, financial services firms need inplace a personalized desktop infrastructure that ensures:

  • Bank-grade compliance
    by providing secure access to business applications such as claims management, loan management, and stock market management systems, and compliant with regulatory bodies / acts such as the Financial Industry Regulatory Authority (FINRA), the Gramm-Leach-Bliley Act, and the Payment Card Industry Data Security Standard (PCI-DSS).
  • High system availability
    which ensures reliable access to applications, backed by SLA adherence for a geographically dispersed contract workforce, while accommodating location-specific network constraints

DesktopReady advantage

DesktopReady is equipped with role and policy-based access controls and complete audit trail-logging, facilitating secure access to business applications for contracted workforce. Firms can easily onboard additional staff while controlling their data and systems, maintaining full compliance on a variety of remote devices. Additionally, DesktopReady can be customized to ensure seamless access over restricted network bandwidth.

Benefits

  • Improved regulatory compliance (eliminates regulatory fines and costing audits)
  • Comprehensive protection against data loss and theft
  • Reduced talent acquisition and retention costs
  • An agile and geographically diverse workforce
1

Ubiquitous access for emergency care workers

Healthcare Industry

Business Need

Emergency healthcare practitioners are at the frontline of care delivery. They respond to emergencies at odd hours and are likely to move around and access different departments and facilities at different times. They access patient Electronic Health Records (EHRs) and data from Health Information Exchange (HIE) systems many times a day from terminals placed at separate points across facilities. In the process, they waste much time logging in afresh each time to access these applications, potentially delaying lifesaving treatments.

DesktopReady advantage

A virtualized desktop can save practitioners the time and effort associated with repetitive login for critical applications. With DesktopReady, practitioners can transition seamlessly from a workstation to a desktop, laptop, terminal, or mobile device. The enhanced agility allows an emergency responder to input critical patient data and medical imagery anytime, anywhere, while a specialist can review it on their mobile device and prepare an appropriate course of treatment, improving the patient's treatment/recovery process.

Benefits

  • Improvement in emergency response times
  • Improvement in patient recovery and survival rates
  • Convenience of device mobility and anytime, anywhere access
  • Improvement in physician productivity due to quicker system start-up
1

Build a more scalable business

Contact Centers

Business Need

Contact centers often need to add or move employees quickly in response to customer requests for new services or fluctuations in service demand. Contact centers that rely on traditional IT infrastructure struggle to scale quickly due to the constraints of that infrastructure. Not only do they need to acquire new physical machines for new employees – a process that can take a number of weeks but they must also provide each new computer with the software that the employee needs to complete his or her job.

DesktopReady advantage

DesktopReady allows contact center businesses to deploy new desktop sessions in the cloud instantly whenever employees require them. It eliminates the need to acquire physical hardware to support new employees. It also simplifies desktop provisioning and setup because each virtual desktop environment can be configured as necessary through the cloud.

Just as important, contact centers can scale down their desktop infrastructure quickly if they experience a decline in workforce size. They are not stuck with desktops that they no longer need and have already paid for. With DesktopReady, businesses pay only for the desktops they need, when they actually need them.

Benefits

  • Ability to onboard new employees quickly in response to customer requirements
  • Desktop infrastructure can be scaled down seamlessly if the workforce shrinks in size.
  • Physical hardware purchasing pipelines and provisioning requirements are no longer roadblocks to business scalability and agility
1

Safeguard business-critical customer data

Professional Services

Business Need

Professional service agreements commonly involve firms' access to sensitive customer data. Lawyers may need to store confidential client documents, for example, while accounting firms manage sensitive financiainl formation for their customers. This data may be subject to government or industry compliance regulations. Even if it is not, securing customer data is critical because a breach could severely harm a professional services business's reputation or violate confidentiality agreements made with clients.

DesktopReady advantage

Cloud desktops mitigate the risk of data exposure due to the accidental loss of physical workstations and unauthorized third-party access to workstations in areas that lack sufficient physical security. When desktops move to the cloud, the risk of unauthorized physical access virtually disappears. It also becomes easier to manage data security from a centralized location in the cloud.

Benefits

  • Avoid data breaches that cause serious harm to business reputation
  • Confirm with regulatory compliance mandates related to customer data
  • Maintain business agreements surrounding customer privacy and data protection
2

On-demand performance for researchers

Healthcare Industry

Business Need

Drug development is a data-intensive activity. During the entire value chain comprising drug discovery, research, preclinical trials, clinical trials, and pharmacovigilance, large amounts of data needs to be stored, processed, and analyzed. Scientists and researchers need access to large computing capacities to run ML-enabled high-frequency, high-volume analytics and data modeling exercises on their systems, which, in turn, need seamlessly scalable compute capacity. Procuring high-performance computing devices is a capital-intensive affair with long lead times.

DesktopReady advantage

DesktopReady provides researchers with high-touch application availability and scalable, on-demand access to large computing power through thin clients. GPU-enabled virtual desktops provide workstation-grade performance for modeling and computational applications. Eliminating
the upfront procurement of high-performance computers results in more efficient allocation of limited resources. A DesktopReady subscription offers the potential for further cost optimization with a consumption-based pricing model.

Benefits

  • Reduced capital expenditure and improved cost optimization
  • Enablement of workplace mobility
  • Inbuilt guardrails to ensure secure and audit-trail-logged access
  • Improved application performance and productivity
  • IT agility and scalability
2

Simplify IT systems and management complexity

Contact Centers

Business Need

In order to reduce management complexity and costs, contact center companies want to consolidate their IT infrastructure into as few systems as possible. This is especially important for contact centers that operate on a large geographic scale and maintain multiple locations.

In this regard, having to maintain some on-premises IT resources and some cloud-based services poses a challenge for contact center businesses. It bloats their IT footprint and reduces their agility while adding to the costs of IT resources and management services.

DesktopReady advantage

DesktopReady allows contact centers to consolidate their key IT resources in the cloud. Their desktop sessions can run on cloud-based virtual machines alongside other assets, like cloud-based data. Although certain resources may still need to be maintained on-premises, the bulk can move to the cloud, where they are highly available and can be managed from a central location.

Benefits

  • Manage key IT assets from a single location in the cloud
  • Avoid the complexity of managing a hybrid IT architecture
  • Achieve lower total costs by consolidating all key IT resources in the cloud
2

Deliver customized experiences and improve share of wallet

Financial Services

Business Need

In the face disruption from new age FinTechs, financial services firms need to accelerate customer acquisition, increase customer loyalty, and reduce cycle time by delivering services at customers' doorsteps. By providing their mobile field staff with secure access to customer information and business applications, firms can create customized and more engaging offerings for customers in a location-agnostic model.

DesktopReady advantage

DesktopReady provides end users such as sales agents, portfolio managers, insurance inspectors/agents, personal bankers, and wealth managets with real-time access to customer analytics and onboarding platforms, market data, risk models, and quote-generation models to improve competitiveness and better serve their customers at a time and location of their convenience.

Benefits

  • Improved upsell and cross-sell opportunities for associated services (credit cards, loans, insurance policies, etc.)
  • New business acquisition (customer targeting, acquisition, and onboarding)
  • Enhanced customer satisfaction through customized offerings
  • Adherence to data privacy laws
2

Simplify IT infrastructure setup and maintenance

Professional Services

Business Need

Given the small size of most professional services firms, many lack in-house IT departments. What's more, time spent on IT management reduces employees' billable hours, which in turn undercuts profitability. In a world where the typical accounting firm (to take one professional services niche as an example) invoices only two to three billable hours per employee for each workday, any task that keeps employees from focusing on the main business is a risk. Businesses want to focus on selling their services, not acquiring, configuring, and managing their IT assets.

DesktopReady advantage

Cloud desktops eliminate most of the management headaches associated with traditional desktop infrastructure. Businesses can request and deploy cloud desktops in a matter of hours, without having to worry about purchasing and setting up physical hardware. Plus, because the cloud desktops can be pre-provisioned with the applications and configurations that the business requires, they are ready to use instantly.

Benefits

  • Faster deployment of desktops with much less effort on the part of the business
  • Desktops can be pre-configured to suit the needs of each business and its individual employees
  • Businesses do not need to maintain physical desktop hardware
3

Keep systems secure and compliant with integrated security management

Contact Centers

Business Need

Contact centers face strict security and compliance requirements, especially given the fact that many collect, process or store consumer data that is subject to special regulatory protections. Gartner includes standards and compliance on its list of critical capabilities for contact centers.

To minimize the risk of security threats, businesses must ensure that their desktop infrastructure passes security audits and is regularly patched when security updates are released.

DesktopReady advantage

As a fully managed service, DesktopReady includes proactive security management and patching services as part of the core platform. Anunta automatically monitors for and addresses security vulnerabilities, while also ensuring that systems are kept up-to-date and protected against the latest threats.

At the same time, because DesktopReady consolidates all desktop infrastructure into a single, uniform platform, it reduces the security challenges that arise when businesses need to secure multiple types of systems that are configured in different ways. By reducing the variables in desktop infrastructure, DesktopReady also reduces security risks.

Benefits

  • Hands-off desktop security management with no extra fees
  • Systems are always patched and kept up-to-date without extra effort on the part of the customer
  • A uniform desktop infrastructure makes it easiedretfoend against security threats and enforce best-practice configurations
3

Extending healthcare beyond care management facilities with improved telehealth capabilities

Healthcare Industry

Business Need

Telehealth is a boon for the timely diagnosis and treatment of patients in cases where physician access is limited. While community clinics predominantly serve such distant areas, delivery of specialty care is precarious given the possible unavailability of in-house specialists. Mobile units have also assumed importance in delivering medical care at residences. For diagnosis and effective care delivery in such settings, practitioners need high-touch access to patient Electronic Health Records (EHRs), Picture Archiving and Communication System (PACS), and medical imaging software.

DesktopReady advantage

DesktopReady equips community clinics, mobile units, and physicians with a 24X7, location and device-agnostic access to specialists, confidential Patient Health Information (PHl), medical imaging, and proprietary diagnosis platforms. Temperature, blood pressure, pulmonary function, and other patient vitals can be monitored on-site and uploaded securely to be read by a specialist at a distant facility, enabling real-time diagnosis. For teleradiology, specialists can be provided virtual desktops configured to deliver high-definition, workstation-grade processing capacity on any device.

Benefits

  • Improved healthcare coverage at remote locations
  • Collaborative diagnosis by physicians at distant facilities
  • Secure and compliant patient-information sharing
  • Delivery of customized healthcare packages
  • Location-agnostic services
3

Streamline budgeting and cash flow management

Professional Services

Business Need

Cash flow management is a frequent challenge for professional services firms due especially to the fluctuating nature of their income and the potential for delays in payment by their clients. More than half of attorneys report that delayed payments are a regular problem, for example. When customers pay late or payments to take a long time to process, businesses risk critical disruptions to their operations.

DesktopReady advantage

By making desktop infrastructure costs more consistent, while also allowing businesses to from a CapEx to a pay-as-you-go billing model, DesktopReady simplifies one major facet of IT budgeting. With DesktopReady, businesses pay only for the exact number of cloud desktops they require at a given moment. If they need to scale down, they can stop paying for the excess desktops.
And because DesktopReady offers clear, transparent pricing, there are never billing surprises.

Benefits

  • Clear, transparent pricing for virtual desktops makes costs easy to predict
  • Eliminate major upfront capital investments in physical desktop hardware
  • Scale desktop infrastructure up or down anytime without financial penalty
3

Ensure zero downtime in a volatile trading environment

Financial Services

Business Need

Traders work in a volatile environment, where any lag or interruption in accessing the remote desktop during trading hours can have a significant financial impact. Moreover, trading involves multiple resource-intensive and time-sensitive tasks, such as pre-trade processing (risk modeling and analytics), trade confirmation, trade execution management (real-time trade optimization), trade clearance, reporting and settlement, trade fraud detection and monitoring, and post-trade management (matching affirmation and comparison)

Additionally, traders need to operate with continuous streams of real-time market data from network-heavy applications, such as Bloomberg, Reuters, and Eikon. Due to these requirements, traders need a desktop infrastructure that has:

  • Embedded security and compliance
  • Low latency
  • High application availability and reliability
  • High-resolution audio-video support
  • Multi-screen support

DesktopReady advantage

DesktopReady allows traders and advisors to access critical trading platforms through relatively inexpensive thin clients on a pay-per-usage model, supported by a lag-free, high-performance virtual machine located in the client's data center or the public cloud.

Benefits

  • Real-time access to stock market data on any device, anywhere
  • Improved trader productivity and experience (impacts business metrics such as win rate, loss rate, profit factor, number of winning trades, and average win size)
  • Interactive, multi-screen support to bolster decision-making
4

Secure anytime, anywhere access for medical transcriptionists

Healthcare Industry

Business Need

Physicians manage tight schedules, with patient consultations, office visits, radiology reviews, inspections, and medical procedures. Their inferences, chart reviews, case details, and diagnoses are usually dictated and saved as voice notes, with little focus on textual documentation. Medical transcriptionists ensure that such clinical summaries are transcribed into industry-standard textual format. This is critical in constructing patient medical histories, insurance claims disbursals, Computerized Provider Order Entry (CPOE), and future diagnosis. This data is bound by confidentiality and HIPAA regulations due to the volume of Patient Health Information (PHl) involved. Transcriptionists need secure, location-agnostic access to the provider's Electronic Health Records (EHRs) to review and upload the formatted information.

DesktopReady advantage

DesktopReady provides medical transcriptionists with reliable access to the provider's secure EHR or medical record management platforms in a location- and device-agnostic manner, while ensuring
full HIPAA compliance and data security. By dissociating confidential information from the device it is transcribed on, providers can maintain more granular control over PHI.

Benefits

  • Improved transcription cycle times
  • Freeing up of physician time to focus on patient care
  • Secure and compliant patient information storage and sharing
  • Better security posture due to reduced attack surfaces
  • Location- and device-agnostic platform access
4

Fascilitate data-driven, rapid decision-making

Financial Services

Business Need

Financial institutions receive a continuous stream of data from multiple sources, and it is important to identify meaningful patterns within this data to make faster and smarter decisions. Digitally savvy firms are harnessing the power of data analytics across connected insurance (loT-based insurance), claims fraud prevention/detection, cyber risk insurance analysis (data collection, risk scoring, and benchmarking), market data management, fraud management (prevent, detect, avoid, and respond), actuarial analysis, and credit record management for personalized marketing, business decision-making, and identification of potential opportunities and threats.

DesktopReady advantage

DesktopReady empowers data scientists and analysts with a virtualized high-performance computing environment, helping them extract insights quicker, accelerating data-driven decision-making. The solution enables secure, remote access to greater computing power, custom platforms, and tools to run compute-heavy Al and deep learning workloads.

Benefits

  • Predictive identification and modelling of malicious transactions and requests
  • Data-driven strategy formulation based on risk analysis and customer preferences
  • Faster and more accurate business processes, including claims processing, loan management, securities management, custody services, and treasury administration
4

Gain the agility necessary to compete on a global scale

Professional Services

Business Need

In the past, professional services firms tended to rely on personal relationships and networks for connecting consultants with clients. Today, however, the Internet has greatly increased the market reach of professional services firms, allowing them to reach customers far beyond their local networks. By extension, firms located in regions with lower labor and living costs are in a stronger position to compete with those in developed countries. This means that competition between firms is greater than ever.

In response, professional services companies must be able to adapt quickly to changing market conditions by offering new services or connecting with new target audiences. Law firms that once operated locally now need to connect with clients around the world, for example, while accountants need to be prepared to meet customers wherever they are located.

DesktopReady advantage

DesktopReady adds significant agility to IT infrastructure. When businesses can add or remove desktop sessions quickly, they can seamlessly pivot to extend their reach to new locations or scale up to meet new customer demands. What's more, because cloud desktops can be managed from a central location in the cloud, they make it easy to add or remove software to support changing business needs.

Benefits

  • Scale desktop infrastructure up and down rapidly in response to changing business requirements
  • Allow employees to engage with customers wherever they are, using the anytime, anywhere availability of cloud desktop
  • Update desktop software and configurations quickly, no matter where employees are located
4

Enable anytime, anywhere work

Contact Centers

Business Need

In order to respond quickly to changes in client needs, as well as to adapt to challenges that may prevent workers from traveling to a physical contact center, businesses need solutions that allow their employees to work effectively from any location, and at any time of day.

DesktopReady advantage

By hosting desktop sessions in the cloud, DesktopReady enables employees to access their personal virtual workstations from anywhere with an Internet connection. And because DesktopReady sessions are available 24/7 by default, with no extra charges based on uptime or usage time, DesktopReady allows employees to work whenever they need to.

Benefits

  • Build a more resilient workforce by enabling employees to work from anywhere, including remote sites
  • Maintain business continuity if events like natural disasters or pandemics prevent employees from working at specific physical sites
  • Employees' personal applications and data remain consistent and secure within the cloud, even if they access them from multiple locations
5

Build a robust ecosystem for platform development

Financial Services

Business Need

The push for platform-first operating models and omnichannel customer acquisition strategies has resulted in an uptick in new digital products and platform development across the financial services value chain. The IT team that builds, develops, and maintains these systems of engagement works round the clock from across the globe. Diverse contributors, including in-house teams, independent contractors, software vendors, and service providers, work in a complex application landscape, which also houses core banking systems and customer and financial data.

A robust, uniform, and repeatable development environment with role-based controls is needed to ensure safe, secure, and audit-trail-logged access to production data and codebases belonging to these platforms.

DesktopReady advantage

With DesktopReady, it is possible to provide diverse engineering teams with access to preconfigure development environments on standardized virtualized desktops.
This eliminates the risk of configuration drift on development machines and helps prevent bugs and platform deployment errors. Unified endpoint management and inbuilt security safeguards ensure role-based access control and data integrity by dissociating the data and the code from the discrete devices used to access it.

Benefits

  • Faster time-to-market for new platforms and digital products enables firms to be more competitive and respon to market demand
  • Lower development cost helps reduce platform defects
  • Ability to scale engineering teams allows enterprises to meet demand spikes
  • Granular access controls and logs enable secure access
5

Safeguard the business against data loss

Contact Centers

Business Need

Natural disasters that destroy data centers can significantly disrupt business operations. So can security incidents such as ransomware attacks, which make crucial business data inaccessible.

To defend against these risks, businesses need proactive data backup and recovery services, as well as desktop infrastructure that is resistant to disruptions.

DesktopReady advantage

Because DesktopReady desktops run in the cloud, they are impervious to natural disasters that may disrupt a business's local IT infrastructure. Even if a business's physical site is destroyed, its desktops along with the data and applications hosted on them remain safe.

In addition, by taking advantage of Anunta's managed data backup and recovery services, businesses can gain an added layer of protection against the risk of business disruption.

Benefits

  • Highly available desktop infrastructure that remains intact even if local infrastructure is destroyed
  • Desktops are hosted on virtual machines that offer uptime guarantees of 99.5 percent or higher
  • Managed data backup and recovery services to increase business resiliency
5

Improved outpatient registration times through self-service kiosks

Healthcare Industry

Business Need

Registering for outpatient care at healthcare facilities involves recording personal information, demographics, insurance details, and basic health indicators. Given the volume of outpatient consultations, this is a tedious and time-consuming task when done via a receptionist-assisted mode.

DesktopReady advantage

Desktop virtualization can enable self-service registration for those requiring outpatient care. VDI on kiosks can run the hospital's patient registration platform and be used for interactive check-in, personal data verification, insurance information verification, payment, and e-signing of forms. Receptionists can focus on individual cases requiring assistance and intervention. With inbuilt Unified Endpoint Management (UEM), hospital IT teams can remotely patch operating systems, update applications, and troubleshoot kiosks.

Benefits

  • Improvement in outpatient registration experience
  • Unified kiosk management
  • Centralized management of patient data
  • Reduced service downtime
6

High-resolution medical imaging on any device

Healthcare Industry

Business Need

Radiologists diagnose and treat health conditions using medical imaging such as X-ray, MRI, CT scan, PET scan, and ultrasound. The imagery is usually stored on the hospital's Picture Archiving and Communication System (PACS) such as the AGFA Web 1000 and accessed via workstations. Radiologists need to access these workstations possessing limited mobility to read, process, and display the images.

DesktopReady advantage

With DesktopReady, radiologists can process and view high-resolution medical imagery on any laptop, desktop, or mobile device. Virtual desktops can be configured to deliver greater processing capacity even on devices with lower specifications. Hospitals can also use thin clients across hospital floors which are relatively cheaper to procure than individual high-capacity workstations. As patient data does not leave the hospital's HIPAA-compliant platform, these solutions reduce the risk of data loss associated with mobile access.

Benefits

  • Cost optimization using relatively inexpensive thin clients
  • Convenience of mobile medical imagery and diagnosis
  • Improved data security on mobile platform access
6

Leverage the flexibility of a global workforce

Financial Services

Business Need

Financial services today are embracing borderless operations, which have been strengthened by the setting up of global offices in search of growth markets and the leverage of Business Process-as-a-Service (BPaaS). To achieve cost optimization, organizations are increasingly offshoring transactional activities such as account management, payment processing, and reconciliation, in addition to F&A and HR.
This also implies an increasing legislation and regulatory compliance burden, to address which data sovereignty is a key consideration. After the EU enacted GDPR in 2016, many other countries globally enforced privacy and data protection regulations. Accompanying restrictions around where certain data categories can reside can hinder firms looking to leverage the benefits of a global workforce.

DesktopReady advantage

The inherent architecture of DesktopReady ensures that data is dissociated and stored separate from the end devices that are used to access it. Firms can localize regulated data categories on datacenters or cloud regions within specified geographical regions. Authorized teams across the
globe can then securely access and work on this data without worrying about the data leaving the mandated boundaries.

Benefits

  • Accrue savings from the right shoring of transactional operations
  • Allow the creation of localized and globalized customer experiences by hiring global talent
  • Ensure continuous compliance with data residency regulations
  • Achieve data protection and IP security
7

Improve time to realize synergies from M&A activities

Financial Services

Business Need

To better respond to the evolving business climate, financial services firms are accelerating growth through consolidations, divestitures, mergers, strategic partnerships, offshoring, and acquisitions. In doing so, they need to ensure business continuity amid sudden variations in the workforce. Transitioning employees across functions such as cards, retail banking, commercial banking, wealth management, lending, and investment banking also need quick omni-channel access to the
acquiring bank's platforms and applications to function productively.

In such situations, pressure mounts on the IT organization to quickly provide workspaces, computin end points, and platform access to the newly onboarded employees. Long device procurement times and delays in access approvals could result in productivity loss, employee angst, and overall service disruption.

DesktopReady advantage

DesktopReady can quickly onboard new employees and give them secure access to applications, platforms, and databases in a device-agnostic model. By delivering mission-critical software and services on existing devices, firms can eliminate the downtime associated with device procurement. Moreover, the secure-by-design architecture of desktop virtualization allows users to access sensitive data such as Personally Identifiable Information (Pll) from external devices, while maintaining compliance with regulations such as PCI-DSS.

Benefits

  • Reduced M&A closing time results in faster accrual of targeted synergies
  • Improved productivity and reduced employee downtime
  • Efficient allocation of spending associated with device procurement
  • Adherence to data protection regulations
7

Single pane of view for legacy systems and new platforms

Healthcare Industry

Business Need

Digital transformation is key for patient-centric care delivery, and it has been experiencing accelerated investments in the healthcare industry due to rising consumerization, focus on Value-based Care (VBC) systems, and increase in compliance, regulations, and security. Players in the ecosystem have started adopting newer platforms deploying automation, analytics, loT, mobility, and the cloud to improve operations.

However, legacy systems are still used extensively at many stages along the provider and payer
value chain. With an increase in the number of discrete systems in daily work, user groups are at risk of digital fatigue, which could, in turn, tarnish the potential upside of deploying new technology.

DesktopReady advantage

DesktopReady provides a unifying platform that delivers consistent experiences to practitioners using both legacy systems and digital applications. With secure, reliable, and high-availability access to the entire spectrum of applications on the same device, users are spared the hassle of constantly switching workstations.

Centralized device management allows remote patching, updates, and access control, thereby greatly reducing IT overheads in this regard.

Benefits

  • Improved security with continuous compliance across end-user devices
  • Single pane-of-view into all workspace applications
  • Better value realization from investments made on legacy platforms
8

Reduced upfront spend on inflexible end-user devices

Healthcare Industry

Business Need

Healthcare facilities today are heavily dependent on digital platforms and applications to deliver quality service across patient workflows. Different user groups, including nurses, nursing auxiliaries, medical assistants, technicians, physicians, practitioners, surgeons, and specialists, rely on individual or common workstations to effectively discharge their duties. But different users have different requirements, resulting in significant device sprawl. Medical facilities bear significant capital and operational spend to procure and manage these discrete devices over their short lifespans.

DesktopReady advantage

Leveraging VDl/DaaS, a thin client with native internet connectivity can be used instead of expensive desktops, laptops, and workstations. Given the volume of devices needed, the savings are significant. The virtualization technology can be configured to deliver tailored computing resources to varied user groups consistently. Centralized device and data management reduces operational overheads associated with software patching, hardware updates, and maintenance.

Benefits

  • Delayed device obsolescence and renewal costs
  • Reduced upfront capital expenditure and transition to operational spending
  • Improved security due to limited configuration drift on end devices
  • Reduced risk of data loss from misplaced or stolen devices
  • Greater mobility through USB-based thin client technology
8

Eliminate the risk of data misappropriation

Financial Services

Business Need

Personally Identifiable Information (Pll), credit card details, investment details, account attrition data, trade intelligence, claims disbursal ratios, and encryption keys are just some of the diverse data types used by different functions daily. Financial services firms must continuously regulate access to large volumes of critical, confidential, and sensitive information to establish data boundaries and ensure that data is accessible only to relevant users.

Indiscriminate and unintended data access increases the chances of misuse, fraud, and misappropriation. Given the relatively larger attack surface for cyber security threat actors, unsecured data access may cause breaches that accrue huge financial and legal obligations. Wrongly accessed investment data has, in the past, been the trigger of insider trading at some large brokerages and trading houses.

DesktopReady advantage

DesktopReady can be leveraged to provide desktops that are standardized for each group and function within a firm and customized to user persona. By preconfiguring role-based data and platform access guardrails, firms can easily regulate the access of databases and applications.

Benefits

  • Improved security with dedicated data security controls
  • Reduced risk of punitive costs due to data misuse
  • Improved customer trust and goodwill
  • Data protection and IP security
9

Compliant access for billing and coding professionals

Healthcare Industry

Business Need

Medical billing and coding professionals are crucial to the billing and reimbursement cycle. Medical coders standardize patient diagnosis, prescriptions, injuries, medical procedures, and outpatient procedures into codes used for medical billing. These codes are uniform across the ecosystem of doctors, hospitals, insurance providers, clearing houses, and federal agencies. Billers use this information to generate reflective insurance claims that detail how much a patient owes. Medical billers and coders need reliable and secure access to confidential patient data, billing platforms, and medical record management platforms.

DesktopReady advantage

DesktopReady provides medical billers and coders secure access to the hospital's Electronic Health Records (EHRs), provider reports, and coding and billing platforms such as Epic, CodeLink, and AdvancedMD. Desktop virtualization provides the capability to dissociate patient data on the hospital's HIPAA-compliant platforms from the end devices used to access it. This greatly improves data security, while also enabling device- and location-agnostic access.

Benefits

  • Improvement in medical billing and coding cycle times
  • Quicker provider reimbursements due to reduced billing and coding errors
  • Better security standing due to reduced attack surfaces
  • Secure and compliant patient information sharing
  • Location-and device-agnostic platform access
9

Build truly scalable contact centers

Financial Services

Business Need

While customers may be transitioning away from traditional touchpoints such as retail branches and ATMs and shifting to born-digital channels, the contact center is still a critical component of the customer experience. By handling calls related to customer service, collections, payments, and inquiries, the contact center is not only an important concierge for service redressal, but also a great avenue for new business generation.

Traditional contact centers have had trouble responding to seasonal peaks, as well as disasters. This has been evident during the COVID-19 pandemic, with longer lead times for service delivery and decreasing customer satisfaction scores. Scaling operations to meet sudden volume spikes in service requests is a tedious task, as firms need to onboard new employees, enable federated access, and provision physical workspaces and hardware. The lack of flexibility and resilience of insourced contact center operations is a major cause of concern during such black swan events.

DesktopReady advantage

Our effective virtual desktop implementation can help banks maintain and scale contact center capacity based on seasonal demands as well as mid- to long-term business priorities. Banks have the option to use contracted staff, expand, and/or outsource operations to service providers. Inbuilt security guardrails can further ensure secure device and location-agnostic access to data and customer service platforms.

Benefits

  • Glocalized customer experience assurance
  • Improved agility and resilience of contact center operations
  • Cost-benefit realization through right-shoring of contact center operations
10

Enhance operational resilience in the face of adversity

Financial Services

Business Need

Financial services firms are critical to an economy's well-being. In the face of adversity, it is vital for these firms to showcase resilience underpinned by planned, mandated, and regulated operational continuity measures.

In particular, organizations need to plan better for circumstances in which employee access to the workplace might be severely limited or even restricted. While employee safety is paramount, an alternative is required to ensure secure access to financial data, Pll, and critical platforms.

DesktopReady advantage

Remote working, enabled by desktop virtualization, is an essential cog in an enterprise's workplace strategy to ensure business continuity. DesktopReady helps deliver such an omni-channel, location-agnostic experience to employees in a secure manner. Employees have the option to discharge their duties from the safety of their homes, resulting in minimal service disruption.
While user groups such as branch officials and tellers may not be able to shift to a remote working scenario, the DesktopReady solution can provide ubiquitous workspace access to a large majority of other user groups.

Benefits

  • Enhanced workspace mobility, which adds flexibility and agility
  • Minimal service disruption
  • Improved customer trust and goodwill
10

Quicker workforce integration post M&As

Healthcare Industry

Business Need

The pharmaceutical industry is grappling with multiple challenges - decline in blockbuster drugs, shift toward specialty drugs, threat from biosimilars and generics, complex supply chains, regulatory
norms, and pricing pressures. Firms have responded in a number of ways to these challenges, including strategic M&As. With many business users crossing over, IT comes under pressure to quickly onboard and provide them with workspaces and devices.

DesktopReady advantage

DesktopReady can be rapidly scaled to provide new employees from with access to the parent organization's custom platforms, tools, and productivity suites. Virtualization technology allows employees to use devices already in their possession, bypassing the need to execute costly and time-consuming device procurement cycles.

Benefits

  • Quicker realization of targeted M&A synergies
  • Reduced productivity drops due to seamless workplace transfer
  • Reduced risk of breaches due to access from non-standard devices
11

Rapidly scale service coverage

Financial Services

Business Need

Born-digital financial services enterprises' adoption of newer business models has put immense pressure on traditional financial services businesses. While legacy firms have responded in part by pivoting to an omnichannel strategy and investing in digital platforms, physical touchpoints remain a key service delivery mode. Establishing full-fledged physical touchpoints are, however, a capital and time intensive endeavor, especially in distant locations. Lower density of physical touch points is a detriment to the penetration of banking services in these areas.

DesktopReady advantage

A VDI-enabled self-service kiosk is a viable solution to extend physical touchpoints to distant areas. Having a minimal footprint, it has lower capital and setup-time requirements, and paired with regularly required peripherals, it can be leveraged to deliver basic banking services such as account opening, cash disbursals, deposits, and check scanning. Unified Endpoint Management (UEM) enables centralized management, troubleshooting, and remote patching of software on the kiosk, while inherent data separation from the endpoint helps protect data loss and malicious platform access.

Benefits

  • Improved financial inclusion
  • Enhanced service delivery and customer experience
  • Increased customer base
  • Reduced IT management overheads
11

Centralized data management for global clinical trials

Healthcare Industry

Business Need

Clinical data management is a critical component of drug development. Extensive records of trial participants, their characteristics, medical histories, drug efficacy, safety, response, and adverse reactions are stored on data management platforms. These are closely scrutinized by experts and regulators such as the US FDA and UK's MHRA. Data security and integrity is vital, given concurrent trials at geographically dispersed testing sites and facilities. Incorrect data can not only sabotage drug development, but also result in human casualties and punitive sanctions.

DesktopReady advantage

DesktopReady provides a viable alternative to using distributed data stores. Firms can host the data centrally at a data center of their choice and provide federated access to the clinical data management platform using the DaaS solution. All transactions are audit-trail logged and executed on a single data source, narrowing the surfaces for data loss and misuse. Inbuilt security guardrails ensure compliant, ubiquitous, and device-agnostic access to scientists anywhere.

Benefits

  • Streamlined clinical data management
  • Reduced risk of data loss and misuse
  • Lower punitive cost on account of regulatory non-compliance
  • Enablement of device-agnostic data entry
12

Increase customer satisfaction through reduced claim settlement times

Financial Services

Business Need

Claims disbursal in the automotive insurance sector depends on insurance inspectors, who investigate and assess liabilities. To ensure accurate and timely claims disbursal, insurance inspectors travel extensively; record witness statements, imagery, and police reports; and conduct damage assessments. They use various workflow applications, risk assessment tools, payment platforms, and fraud modeling platforms. Given the highly mobile nature of their work, these users need reliable and secure access to tools and platforms to work with confidential PH, payment records, and provider IP.

DesktopReady advantage

DesktopReady provides insurance inspectors with device and location-agnostic access to the platforms and tools they require. They can input records and statements and upload audio-visual information directly onto a provider's secure platform, helping save considerable time and resulting in lower average time to settle claims. Separation of data and platforms from the end device ensures adherence to Pll and PCI-DSS regulations.

Benefits

  • Enhanced mobility, with ubiquitous access across devices and locations
  • Reduced time to settle automotive insurance claims
  • Improved customer experience and goodwill
  • Reduced risk of data exposure from device loss
12

Leveraging healthcare analytics to optimize care delivery

Healthcare Industry

Business Need

Consumerization and a shift to Value-based Care (VBC) systems are compelling providers to increasingly consider digital technologies, including healthcare analytics. Analytics can help expedite patient-engagement activities, estimate hospitalization times, and optimize hospitalization and bed-utilization rates. Analyses of Electronic Health Records (EHR), claims, and CRM and socioeconomic data, along with predictive analytics, can accelerate Population Health Management (PHM), helping providers better understand population needs, changing demographics, and population risk. While providers have built in-house analytics teams, they are increasingly leveraging digital services firms, which would need secure and compliant access to patient and hospital data to generate actionable insights.

DesktopReady advantage

DesktopReady can provide analytics consultants, contracted analysts, and external digital services teams with secure virtualized desktops, analytics applications, and data access. Role-based access controls and trust-zone classification minimize the risk of unauthorized data access. As confidential patient and hospital data does not leave the provider's compliant platforms, the risk of data loss and breach is also reduced.

Benefits

  • Increased savings due to right-shoring of analytics functions
  • Compliance with HIPAA regulations
  • Improved patient-treatment efficacy
  • Ability to scale compute capacity to meet the performance demands of high-volume analytics application

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

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asd as dad adas dadada dadadaasd as dad adas dadada dadadaasd as dad adas dadada dadadaasd as dad adas dadada dadadaasd as dad adas dadada dadadaasd as dad adas dadada dadadaasd as dad adas dadada dadadaasd as dad adas dadada dadadaasd as dad adas dadada dadadaasd as dad adas dadada dadadaasd as dad adas dadada dadadaasd as dad adas dadada dadada
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Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.