Frequently Asked Questions

If you didn’t find your question here, contact DesktopReady at

General questions
1.
1. How do businesses benefit from DesktopReady?

DesktopReady is a comprehensive Desktop as a Service (DaaS) solution designed for small and mid-sized businesses (10 to 1000 employees) seeking fully managed cloud desktops that are easy to deploy and use, secure, and cost efficient.

2.
2. What cloud infrastructure does DesktopReady use?

DesktopReady is a Microsoft Azure ® based offering and leverages Microsoft's Windows Virtual Desktop (WVD) as the backend technology to provision desktops. End users can connect to their desktops either by using browser based thin client or the end-point Windows native thick client.

3.
3. What is the difference between “Pooled” and “Personal” desktops?

Pooled desktops leverage Microsoft WVD's new Windows 10 multi-session OS providing the Windows 10 environment at an affordable cost. Personal desktops provide single session Windows 10 desktops.

4.
4. Can I change the Virtual Desktop configuration after the payment is processed?

Yes, you can raise a support ticket or send an email to sales@desktopready.com support-India@desktopready.commentioning the revised configuration. Your existing order will be cancelled, and the outstanding credits will be added to your account and the new pricing will be effective for subsequent payments.

5.
Can I add/delete Desktops to/from my plan?

Yes, you can always add or remove desktops from your plan anytime. The automated desktop provisioning engine fulfils your order immediately after successful payment and you are charged for the upcoming month. Any new desktop addition/deletion will be considered as a new order in your account and will be added to the existing subscription.

7.
Is there a minimum/maximum desktop that I can buy at a time?

There is no upper limit to the number of desktops per order, however for the first order alone, a minimum of 5 (mix and match between desktop types) must be purchased.

8.
Can I buy the desktop in the US and use it any other geography?

Yes, the desktops can be accessed from any location.

5.
5. Can I transfer the active Virtual desktops to another Datacentre?

DesktopReady is a Microsoft Azure ® based offering and allows customers to migrate the desktops to other Azure regions at an additional cost.

6.
6. What are the licenses included when I buy DesktopReady?

Your DesktopReady desktops come with Windows 10 Operating System license. You have the option to add Microsoft 365 Apps when you do your purchase.

7.
7. How do I access the desktops with Non-Windows devices?

For users accessing the desktops from Non-Windows Pro endpoints (like Android devices, Mac devices, iPhone, and chrome books), an optional Windows Virtual Desktop Access (VDA) license can be purchased with an additional cost.

8.
8. Can I bring my own License?

Yes. DesktopReady supports Bring Your Own License (BYOL).

9.
9. Do I get a discount for a long-term contract?

Yes. You we offer 10% discount for a 12 months subscription.

10.
10. Can I buy 3rd party software through you?

Currently, DesktopReady does not resell any non-Microsoft 3rd party software. After you procure the software of your choice, our experienced support team can help you install those applications on your desktops.

11.
11. What are the payment terms?

Payments can be done only through the online payment portal and all payments are prepaid. We currently accept Visa, MasterCard™, Discover, American Express® credit cards.

12.
12. Can I avail a trial license?

Yes, DesktopReady provides a free 7-day trial. Trials typically provide a single desktop to experience the desktop performance.

13.
13. What are the cancellation terms?

Our monthly, pay-as-you-go customers can cancel anytime. The services will end the day before your billing date.

On the 12-month plan, cancellations are permitted but you will be charged a cancellation fee equivalent to 20% of the remaining term on the plan. For instance, cancellation in the 3rd month (by the time 3 months have been charged) will entail a cancellation fee of 20% of the remaining 9 months' charges. DesktopReady offers a migration service to its customers at an additional cost. For further information read our Terms & Conditions.

14.
14. How if I have a billing question?

You can raise a support ticket or send an email to billing@desktopready.com explaining the dispute.

15.
15. Can I install my custom applications?

Yes, our Business Plan customers can work with our support team to get their custom applications installed.

16.
16. What is the pricing model for specialized desktop types?

We offer both pre-paid and PO driven models for specialized desktops. Prices are calculated based on the desktop types chosen.

17.
17. Can I buy custom domain from DesktopReady?

Yes, custom domain option is available in the specialized plans.

18.
18. Can I get office licenses other than Microsoft 365 Apps?

Yes, custom office licenses can be purchased from DesktopReady.

19.
19. Can I provision my desktop in regions other than East US?

Yes, this will be a custom installation and pricing may vary based on the region.

• EAST US
• WEST US
• CENTRAL US
• BRAZIL SOUTH
• SOUTH AFRICA
• NORTH EUROPE (Dublin)
• GERMANY
• FRANCE
• KOREA
• JAPAN
• UAE
• AUSTRALIA
• INDIA
• SOUTHEAST ASIA (Hong Kong)

20.
20. Can I get migration service from DesktopReady?

DesktopReady provides both inward and outward migration services and pricing would be based on the infrastructure volume.

21.
21. Which Operating systems are available with DesktopReady?

We provide Windows 10 Personal and Pooled desktops

22.
22. Do you provide Server based VMs?

No, DesktopReady supports only Windows 10 desktops

23.
23. Can I create my own desktop specifications using DesktopReady?

Yes, DesktopReady provides options to build custom desktops based on your requirement

24.
24. How does a user know when they are assigned with desktops by their administrator?

Users would get email notification on their registered email address, with instructions to download the client and login credentials to access their desktops

25.
25. Can one user be assigned with multiple desktops?

Yes, single user can be assigned with multiple desktops (both Personal and Pooled)

Technical questions
1.
1. What upgrade/downgrade options are available?

DesktopReady comes with a default set of desktop types available in the purchase portal. You can always add or remove desktop types based on your requirement.

2.
2. Can I avoid Cloud based Domain controller in WVD?

No. Azure AD is mandatory for DesktopReady fully managed DaaS. However, in specialized plans, you can integrate it with your organization's existing domain controller.

3.
3. Can I distribute Virtual desktops across multiple geography with same subscription?

While the DesktopReady desktops are served out of East US, the end-users can be in any geography. We are continuing to expand our offering to other regions as well. Please reach out to our support team if you need your desktops in a specific region.

4.
4. What is the time required to add 100 virtual desktops?

With our automated provisioning service, typically your desktops should be ready within an hour of placing an order. In case there are any issues and your desktops are delayed beyond that time, we will ensure to get your desktops ready as soon as we resolve the roadblocks.

5.
5. Are there specific use cases for DesktopReady desktops?

DesktopReady serves the needs of all businesses that want to manage their employee desktops in an affordable, secure, and flexible manner especially as remote workspace is the new normal. DesktopReady provides remote desktop solutions for all segments including financial, insurance, professional services, legal, construction, manufacturing, and many more.

6.
6. How many users can be hosted in a single VM?

This is based on the user's workload profile. You can find information on our purchase portal on the number of desktops that can be accommodated on a single VM.

7.
7. Can I push patches from on premise patch management servers?

DesktopReady is a fully managed offering that includes patch management. While we do not support an outside patch management system to patch up these desktops, one of our support engineers might be able to assist if there is a specific need.

8.
8. Do you have a certified Antivirus solution?

Yes. We provide Microsoft Defender Antivirus as a part of the Desktop.

9.
9. Can I run vulnerability assessment tool from my on-premise DC?

We do not permit any vulnerability analysis outside the DesktopReady environment due to security reasons.

10.
10. Can I have an express route?

Our specialized business plan allows you to connect to outside networks via an Express route. You can create a request from the admin portal for assistance with setting up Express Route.

11.
11. Can I use DesktopReady as a DR solution?

Yes, you can use DesktopReady as a DR solution. After your purchase, DesktopReady is available to use anytime, anywhere.

12.
12. Can I replicate Data to a on premise server?

Our business plan comes with Azure backup for your user data. You can copy data via local drive redirection.

13.
13. What are the backup options available?

Our business plan comes with Azure backup for your user data that will be stored for 30 days.

14.
14. How do I restore data from on-premise DC?

Our business plan comes with Azure backup for your user data and automated restoration in case of any data disruption. The plan does not support restoring from on-premise to Cloud with any tool. Users can copy data via local drive redirection.

15.
15. What is your response SLA?

DesktopReady takes ownership of the cloud desktop Service Level Agreement (SLA), allowing you to focus on your core business. We provide overall DesktopReady platform maintenance and upgrades. Additionally, our robust instrumentation at all layers of the platform feeds our big data engine, which can identify problems in real-time and alert the IT or security teams, even when the issue is outside the DesktopReady environment. This allows us to go well beyond just the cloud desktop SLA and assist with your overall Business SLA. Our response time for problems of different priority levels are shown below:

16.
16. How do you isolate and resolve Azure related issues?

Our robust instrumentation at all layers of the platform feeds our big data engine, which can identify problems in real-time and alert the IT or security teams, even when the issue is outside the DesktopReady environment.

17.
17. Can I avoid Group Policy based rules?

Group policy-based rules provide a standardized and yet a secure environment. If for any reason you desire to avoid group policy rules, then one of our experienced engineers on our support line will assist you.

18.
18. Do you have a DLP solution?

We can assist you to implement DLP on the specialized plan.

19.
19. How do you report capacity utilization alerts?

Our instrumentation provides us with the required visibility on infrastructure and desktop level utilizations. The power of a fully managed service is that you do not have to deal with utilization alerts etc. DesktopReady will appropriately adjust the capacity to maintain the performance.

20.
20. Can I define peak /off-peak capacity plan proactively?

The DesktopReady plans always provides guaranteed capacity. You don't need to manage a peak or off-peak capacity.

22.
22. Do you have RDP client for Linux, Mac, Google, Zero clients?

DesktopReady does not support RDP protocol. Please refer to details on supported devices and browsers.

23.
23. How much bandwidth is needed per session?

Bandwidth on the cloud end is included in your DesktopReady pricing, so there should not be any concern related to bandwidth usage. However, the amount of bandwidth used depends on the type of work the end users are performing. Typically, bandwidth usages are:
Light desktop workload - 1.5 Mbps
Medium desktop workload - 3 Mbps
Heavy desktop workload - 5 Mbps
Power desktop workload - 15 Mbps
Based on audio/ video it may consume additional bandwidth.

24.
24. Do you support GPU cards?

While our off-the-shelf plans do not come with GPUs, we will be happy to assist you with a specialized desktop that includes GPUs. Please reach out to our support for assistance.

25.
25. How many monitors are supported by DesktopReady?

DesktopReady supports up to two monitors when the user accesses it via the RD client.

26.
26. Can I subscribe for a centralized data store?

It is already a part of DesktopReady fully managed DaaS solution. Based on the subscribed plan and desktop, each user gets 5GB, 10Gb, and 20GB data store.

27.
27. What is the underlying physical server used to provision desktops?

All DesktopReady desktops are on Azure cloud.

28.
28. Can I provision specialized servers (like DB, IIS etc.) on my infra?

DesktopReady is a fully managed desktop solution. However, if you need to include specialized servers, you can always reach out to support who might be able to augment your plan.

29.
29. Does DR support Custom Images?

Yes. You can contact our support team to help you with further steps.

30.
30. Can I expand my existing infra and work as a hybrid setup?

Yes, you can expand the existing infrastructure. While the most common deployment, simply due to proximity, is to bring both desktops and line of business applications within the DesktopReady environment, businesses can select just the users for whom it makes the most sense, (such as remote users, employees in satellite offices, users with older PCs) and hybrid deployment models are supported.

31.
31. Can I use my peripheral devices on the provisioned desktops?

Most USB peripherals that are supported in Windows will be supported in DesktopReady when accessed through RD client. IT Admins can control the types of peripherals that can be accessed within the virtual desktop by implementing policies that make the most sense for their organization and user community.

32.
32. Do you support audio/video streaming?

Yes. Please choose the recommended plan from the available options.

33.
33. Can we have a static IP address?

Only private IPs can be static

34.
34. Can we print from Network Based Printers?

Yes, they can be configured within the VM

35.
35. How often are backups taken and how long do they remain for?

Backups are take on a daily basis and retained for 30 days. Custom plans available

36.
36.36. Is two factor authentication with Duo Available?

Yes, Duo can be integrated with AAD for 2FA

37.
37.37. Can group policies be put in place?

Yes, our support team can assist in preparing images with custom group policies and also to create desktops using them

38.
38.38. Does DesktopReady support GPU based desktops

Yes, DesktopReady provides options to build GPU based desktops to match their required use-cases

39.
39.39. Can users get local admin access to install applications?

Yes, our support team can assist in providing local admin access to users

40.
40.40. Does DesktopReady provides APIs to integrate with external systems?

No

41.
41.41. Can I increase my user profile storage volume?

Yes

41.
41.42. Which are the applications included in each Image?
DRGPUNC (GPU enabled win 10 SS)
  • 7 ZIP
  • Adobe Reader
  • Google Chrome
  • Microsoft 365 Apps
  • Microsoft Edge
  • Microsoft FSLogix Apps
  • Microsoft One Drive
  • Notepad++
  • Microsoft Teams
  • Zoom Client for VDI
  • (NC /NV series drivers only on GPU images)
DRGPUNV (GPU enabled win 10 SS)
  • 7 ZIP
  • Adobe Reader
  • Google Chrome
  • Microsoft 365 Apps
  • Microsoft Edge
  • Microsoft FSLogix Apps
  • Microsoft One Drive
  • Notepad++
  • Microsoft Teams
  • Zoom Client for VDI
  • (NC /NV series drivers only on GPU images)
DRHEAVY (Win10 MS)
  • 7 ZIP
  • Adobe Reader
  • Google Chrome
  • Microsoft 365 Apps
  • Microsoft Edge
  • Microsoft FSLogix Apps
  • Microsoft One Drive
  • Notepad++
  • Microsoft Teams
  • Zoom Client for VDI
1.
1. How do businesses benefit from DesktopReady?

DesktopReady is a comprehensive Desktop as a Service (DaaS) solution designed for small and mid-sized businesses (10 to 1000 employees) seeking fully managed cloud desktops that are easy to deploy and use, secure, and cost efficient.

2.
2. What cloud infrastructure does DesktopReady use?

Pooled desktops leverage Microsoft WVD's new Windows 10 multi-session OS providing the Windows 10 environment at an affordable cost. Personal desktops provide single session Windows 10 desktops.

3.
3. What is the difference between “Pooled” and “Personal” desktops?

Pooled desktops leverage Microsoft WVD's new Windows 10 multi-session OS providing the Windows 10 environment at an affordable cost. Personal desktops provide single session Windows 10 desktops.

4.
4. Can I change the Virtual Desktop configuration after the payment is processed?
No items found.
5.
5. Can I transfer the active Virtual desktops to another Datacentre?

DesktopReady is a Microsoft Azure ® based offering and allows customers to migrate the desktops to other Azure regions at an additional cost.

7.
6. What are the licenses included when I buy DesktopReady?

Your DesktopReady desktops come with Windows 10 Operating System license. You have the option to add Microsoft 365 Apps when you do your purchase.

8.
7. How do I access the desktops with Non-Windows devices?

For users accessing the desktops from Non-Windows Pro endpoints (like Android devices, Mac devices, iPhone, and chrome books), an optional Windows Virtual Desktop Access (VDA) license can be purchased with an additional cost.

9.
8. Can I bring my own License?

DesktopReady is a Microsoft Azure ® based offering and allows customers to migrate the desktops to other Azure regions at an additional cost.

10.
9. Do I get a discount for a long-term contract?

Yes. You we offer 10% discount for a 12 months subscription.

11.
10. Can I buy 3rd party software through you?

Currently, DesktopReady does not resell any non-Microsoft 3rd party software. After you procure the software of your choice, our experienced support team can help you install those applications on your desktops.

12.
11. What are the payment terms?

Payments can be done only through the online payment portal and all payments are prepaid. We currently accept Visa, MasterCard™, Discover, American Express® credit cards.

13.
12. Can I avail a trial license?

Yes, DesktopReady provides a free 7-day trial. Trials typically provide a single desktop to experience the desktop performance.

14.
13. What are the cancellation terms?

Our monthly, pay-as-you-go customers can cancel anytime. The services will end the day before your billing date.

On the 12-month plan, cancellations are permitted but you will be charged a cancellation fee equivalent to 20% of the remaining term on the plan. For instance, cancellation in the 3rd month (by the time 3 months have been charged) will entail a cancellation fee of 20% of the remaining 9 months' charges. DesktopReady offers a migration service to its customers at an additional cost. For further information read our Terms & Conditions.

16.
14. How if I have a billing question?

You can raise a support ticket or send an email to billing@desktopready.com explaining the dispute.

15.
15. Can I install my custom applications?

Yes, our Business Plan customers can work with our support team to get their custom applications installed.

17.
16. What is the pricing model for specialized desktop types?

Yes, custom domain option is available in the specialized plans.

18.
18. Can I get office licenses other than Microsoft 365 Apps?

Yes, custom office licenses can be purchased from DesktopReady.

19.
19. Can I provision my desktop in regions other than East US?

Yes, this will be a custom installation and pricing may vary based on the region.

20.
20. Can I get migration service from DesktopReady?

DesktopReady provides both inward and outward migration services and pricing would be based on the infrastructure volume.

21.
21. Which Operating systems are available with DesktopReady?

We provide Windows 10 Personal and Pooled desktops

22.
22. Do you provide Server based VMs?

No, DesktopReady supports only Windows 10 desktops

23.
23. Can I create my own desktop specifications using DesktopReady?

Yes, DesktopReady provides options to build custom desktops based on your requirement

24.
24. How does a user know when they are assigned with desktops by their administrator?

Users would get email notification on their registered email address, with instructions to download the client and login credentials to access their desktops

24.
25. Can one user be assigned with multiple desktops?

Yes, single user can be assigned with multiple desktops (both Personal and Pooled)

1.
What upgrade/downgrade options are available?

DesktopReady comes with a default set of desktop types available in the purchase portal. You can always add or remove desktop types based on your requirement.

2.
Can I avoid Cloud based Domain controller in WVD?

No. Azure AD is mandatory for DesktopReady fully managed DaaS. However, in specialized plans, you can integrate it with your organization's existing domain controller.

3.
Can I distribute Virtual desktops across multiple geography with same subscription?

While the DesktopReady desktops are served out of East US, the end-users can be in any geography. We are continuing to expand our offering to other regions as well. Please reach out to our support team if you need your desktops in a specific region.

4.
What is the time required to add 100 virtual desktops?

With our automated provisioning service, typically your desktops should be ready within an hour of placing an order. In case there are any issues and your desktops are delayed beyond that time, we will ensure to get your desktops ready as soon as we resolve the roadblocks.

5.
Are there specific use cases for DesktopReady desktops?

DesktopReady serves the needs of all businesses that want to manage their employee desktops in an affordable, secure, and flexible manner especially as remote workspace is the new normal. DesktopReady provides remote desktop solutions for all segments including financial, insurance, professional services, legal, construction, manufacturing, and many more.

6.
How many users can be hosted in a single VM?

This is based on the user's workload profile. You can find information on our purchase portal on the number of desktops that can be accommodated on a single VM.

7.
Can I push patches from on premise patch management servers?

DesktopReady is a fully managed offering that includes patch management. While we do not support an outside patch management system to patch up these desktops, one of our support engineers might be able to assist if there is a specific need.

8.
Do you have a certified Antivirus solution?

Yes. We provide Microsoft Defender Antivirus as a part of the Desktop.

9.
Can I run vulnerability assessment tool from my on-premise DC?

We do not permit any vulnerability analysis outside the DesktopReady environment due to security reasons.

10.
Can I have an express route?

Our specialized business plan allows you to connect to outside networks via an Express route. You can create a request from the admin portal for assistance with setting up Express Route.

11.
Can I use DesktopReady as a DR solution?

Yes, you can use DesktopReady as a DR solution. After your purchase, DesktopReady is available to use anytime, anywhere.

12.
Can I replicate Data to a on premise server?

Our business plan comes with Azure backup for your user data. You can copy data via local drive redirection.

13.
What are the backup options available?

Our business plan comes with Azure backup for your user data that will be stored for 30 days.

14.
How do I restore data from on-premise DC?

Our business plan comes with Azure backup for your user data and automated restoration in case of any data disruption. The plan does not support restoring from on-premise to Cloud with any tool. Users can copy data via local drive redirection.

15.
What is your response SLA?

DesktopReady takes ownership of the cloud desktop Service Level Agreement (SLA), allowing you to focus on your core business. We provide overall DesktopReady platform maintenance and upgrades. Additionally, our robust instrumentation at all layers of the platform feeds our big data engine, which can identify problems in real-time and alert the IT or security teams, even when the issue is outside the DesktopReady environment. This allows us to go well beyond just the cloud desktop SLA and assist with your overall Business SLA. Our response time for problems of different priority levels are shown below:

16.
How do you isolate and resolve Azure related issues?

Our robust instrumentation at all layers of the platform feeds our big data engine, which can identify problems in real-time and alert the IT or security teams, even when the issue is outside the DesktopReady environment.

17.
Can I avoid Group Policy based rules?

Group policy-based rules provide a standardized and yet a secure environment. If for any reason you desire to avoid group policy rules, then one of our experienced engineers on our support line will assist you.

18.
Do you have a DLP solution?

We can assist you to implement DLP on the specialized plan.

19.
How do you report capacity utilization alerts?

Our instrumentation provides us with the required visibility on infrastructure and desktop level utilizations. The power of a fully managed service is that you do not have to deal with utilization alerts etc. DesktopReady will appropriately adjust the capacity to maintain the performance.

20.
Can I define peak /off-peak capacity plan proactively?

The DesktopReady plans always provides guaranteed capacity. You need not plan for a peak or off-peak capacity.

22.
Do you have RDP client for Linux, Mac, Google, Zero clients?

DesktopReady does not support RDP protocol. Please refer to details on supported devices and browsers.

23.
How much bandwidth is needed per session?

Bandwidth on the cloud end is included in your DesktopReady pricing, so there should not be any concern related to bandwidth usage. However, the amount of bandwidth used depends on the type of work the end users are performing. Typically, bandwidth usages are:
Light desktop workload - 1.5 Mbps
Medium desktop workload - 3 Mbps
Heavy desktop workload - 5 Mbps
Power desktop workload - 15 Mbps
Based on audio/ video it may consume additional bandwidth.

24.
Do you support GPU cards?

While our off-the-shelf plans do not come with GPUs, we will be happy to assist you with a specialized desktop that includes GPUs. Please reach out to our support for assistance.

25.
How many monitors are supported by DesktopReady?

DesktopReady supports up to two monitors when the user accesses it via the RD client.

26.
Can I subscribe for a centralized data store?

It is already a part of DesktopReady fully managed DaaS solution. Based on the subscribed plan and desktop, each user gets 5GB, 10Gb, and 20GB data store.

27.
What is the underlying physical server used to provision desktops?

All DesktopReady desktops are on Azure cloud.

28.
Can I provision specialized servers (like DB, IIS etc.) on my infra?

DesktopReady is a fully managed desktop solution. However, if you need to include specialized servers, you can always reach out to support who might be able to augment your plan.

29.
Can I use my Gold patterns? If so, how many?

You can refer to our specialized plans that support all custom requirements.

30.
Can I expand my existing infra and work as a hybrid setup?

Yes, you can expand the existing infrastructure. While the most common deployment, simply due to proximity, is to bring both desktops and line of business applications within the DesktopReady environment, businesses can select just the users for whom it makes the most sense, (such as remote users, employees in satellite offices, users with older PCs) and hybrid deployment models are supported.

31.
Can I use my peripheral devices on the provisioned desktops?

Most USB peripherals that are supported in Windows will be supported in DesktopReady when accessed through RD client. IT Admins can control the types of peripherals that can be accessed within the virtual desktop by implementing policies that make the most sense for their organization and user community.

32.
Do you support audio/video streaming?

Yes. Please choose the recommended plan from the available options.

1.
1. What upgrade/downgrade options are available?

DesktopReady comes with a default set of desktop types available in the purchase portal. You can always add or remove desktop types based on your requirement.

2.
2. Can I avoid Cloud based Domain controller in WVD?

No. Azure AD is mandatory for DesktopReady fully managed DaaS. However, in specialized plans, you can integrate it with your organization's existing domain controller.

3.
3. Can I distribute Virtual desktops across multiple geography with same subscription?

While the DesktopReady desktops are served out of East US, the end-users can be in any geography. We are continuing to expand our offering to other regions as well. Please reach out to our support team if you need your desktops in a specific region.

4.
4. What is the time required to add 100 virtual desktops?

With our automated provisioning service, typically your desktops should be ready within an hour of placing an order. In case there are any issues and your desktops are delayed beyond that time, we will ensure to get your desktops ready as soon as we resolve the roadblocks.

5.
5. Are there specific use cases for DesktopReady desktops?

DesktopReady serves the needs of all businesses that want to manage their employee desktops in an affordable, secure, and flexible manner especially as remote workspace is the new normal. DesktopReady provides remote desktop solutions for all segments including financial, insurance, professional services, legal, construction, manufacturing, and many more.

6.
6. How many users can be hosted in a single VM?

This is based on the user's workload profile. You can find information on our purchase portal on the number of desktops that can be accommodated on a single VM.

7.
7. Can I push patches from on premise patch management servers?

DesktopReady is a fully managed offering that includes patch management. While we do not support an outside patch management system to patch up these desktops, one of our support engineers might be able to assist if there is a specific need.

8.
8. Do you have a certified Antivirus solution?

Yes. We provide Microsoft Defender Antivirus as a part of the Desktop.

9.
9. Can I run vulnerability assessment tool from my on-premise DC?

We do not permit any vulnerability analysis outside the DesktopReady environment due to security reasons.

10.
10. Can I have an express route?

Our specialized business plan allows you to connect to outside networks via an Express route. You can create a request from the admin portal for assistance with setting up Express Route.

11.
11. Can I use DesktopReady as a DR solution?

Yes, you can use DesktopReady as a DR solution. After your purchase, DesktopReady is available to use anytime, anywhere.

12.
12. Can I replicate Data to a on premise server?

Our business plan comes with Azure backup for your user data. You can copy data via local drive redirection.

13.
13. What are the backup options available?

Our business plan comes with Azure backup for your user data that will be stored for 30 days.

14.
14. How do I restore data from on-premise DC?

Our business plan comes with Azure backup for your user data and automated restoration in case of any data disruption. The plan does not support restoring from on-premise to Cloud with any tool. Users can copy data via local drive redirection.

15.
15. What is your response SLA?

DesktopReady takes ownership of the cloud desktop Service Level Agreement (SLA), allowing you to focus on your core business. We provide overall DesktopReady platform maintenance and upgrades. Additionally, our robust instrumentation at all layers of the platform feeds our big data engine, which can identify problems in real-time and alert the IT or security teams, even when the issue is outside the DesktopReady environment. This allows us to go well beyond just the cloud desktop SLA and assist with your overall Business SLA. Our response time for problems of different priority levels are shown below:

16.
16. How do you isolate and resolve Azure related issues?

Our robust instrumentation at all layers of the platform feeds our big data engine, which can identify problems in real-time and alert the IT or security teams, even when the issue is outside the DesktopReady environment.

17.
17. Can I avoid Group Policy based rules?

Group policy-based rules provide a standardized and yet a secure environment. If for any reason you desire to avoid group policy rules, then one of our experienced engineers on our support line will assist you.

18.
18. Do you have a DLP solution?

We can assist you to implement DLP on the specialized plan.

19.
19. How do you report capacity utilization alerts?

Our instrumentation provides us with the required visibility on infrastructure and desktop level utilizations. The power of a fully managed service is that you do not have to deal with utilization alerts etc. DesktopReady will appropriately adjust the capacity to maintain the performance.

20.
20. Can I define peak /off-peak capacity plan proactively?

The DesktopReady plans always provides guaranteed capacity. You don't need to manage a peak or off-peak capacity.

22.
22. Do you have RDP client for Linux, Mac, Google, Zero clients?

DesktopReady does not support RDP protocol. Please refer to details on supported devices and browsers.

23.
23. How much bandwidth is needed per session?

Bandwidth on the cloud end is included in your DesktopReady pricing, so there should not be any concern related to bandwidth usage. However, the amount of bandwidth used depends on the type of work the end users are performing. Typically, bandwidth usages are:
Light desktop workload - 1.5 Mbps
Medium desktop workload - 3 Mbps
Heavy desktop workload - 5 Mbps
Power desktop workload - 15 Mbps
Based on audio/ video it may consume additional bandwidth.

24.
24. Do you support GPU cards?

While our off-the-shelf plans do not come with GPUs, we will be happy to assist you with a specialized desktop that includes GPUs. Please reach out to our support for assistance.

25.
25. How many monitors are supported by DesktopReady?

DesktopReady supports up to two monitors when the user accesses it via the RD client.

26.
26. Can I subscribe for a centralized data store?

It is already a part of DesktopReady fully managed DaaS solution. Based on the subscribed plan and desktop, each user gets 5GB, 10Gb, and 20GB data store.

27.
27. What is the underlying physical server used to provision desktops?

All DesktopReady desktops are on Azure cloud.

28.
28. Can I provision specialized servers (like DB, IIS etc.) on my infra?

DesktopReady is a fully managed desktop solution. However, if you need to include specialized servers, you can always reach out to support who might be able to augment your plan.

29.
29. Does DR support Custom Images?

Yes. You can contact our support team to help you with further steps.

30.
30. Can I expand my existing infra and work as a hybrid setup?

Yes, you can expand the existing infrastructure. While the most common deployment, simply due to proximity, is to bring both desktops and line of business applications within the DesktopReady environment, businesses can select just the users for whom it makes the most sense, (such as remote users, employees in satellite offices, users with older PCs) and hybrid deployment models are supported.

31.
31. Can I use my peripheral devices on the provisioned desktops?

Most USB peripherals that are supported in Windows will be supported in DesktopReady when accessed through RD client. IT Admins can control the types of peripherals that can be accessed within the virtual desktop by implementing policies that make the most sense for their organization and user community.

32.
32. Do you support audio/video streaming?

Yes. Please choose the recommended plan from the available options.

33.
33. Can we have a static IP address?

Only private IPs can be static

34.
34. Can we print from Network Based Printers?

Yes, they can be configured within the VM

35.
35. How often are backups taken and how long do they remain for?

Backups are take on a daily basis and retained for 30 days. Custom plans available

36.
36.36. Is two factor authentication with Duo Available?

Yes, Duo can be integrated with AAD for 2FA

37.
37.37. Can group policies be put in place?

Yes, our support team can assist in preparing images with custom group policies and also to create desktops using them

38.
38.38. Does DesktopReady support GPU based desktops

Yes, DesktopReady provides options to build GPU based desktops to match their required use-cases

39.
39.39. Can users get local admin access to install applications?

Yes, our support team can assist in providing local admin access to users

40.
40.40. Does DesktopReady provides APIs to integrate with external systems?

No

41.
41.41. Can I increase my user profile storage volume?

Yes

41.
41.42. Which are the applications included in each Image?
DRGPUNC (GPU enabled win 10 SS)
  • 7 ZIP
  • Adobe Reader
  • Google Chrome
  • Microsoft 365 Apps
  • Microsoft Edge
  • Microsoft FSLogix Apps
  • Microsoft One Drive
  • Notepad++
  • Microsoft Teams
  • Zoom Client for VDI
  • (NC /NV series drivers only on GPU images)
DRGPUNV (GPU enabled win 10 SS)
  • 7 ZIP
  • Adobe Reader
  • Google Chrome
  • Microsoft 365 Apps
  • Microsoft Edge
  • Microsoft FSLogix Apps
  • Microsoft One Drive
  • Notepad++
  • Microsoft Teams
  • Zoom Client for VDI
  • (NC /NV series drivers only on GPU images)
DRHEAVY (Win10 MS)
  • 7 ZIP
  • Adobe Reader
  • Google Chrome
  • Microsoft 365 Apps
  • Microsoft Edge
  • Microsoft FSLogix Apps
  • Microsoft One Drive
  • Notepad++
  • Microsoft Teams
  • Zoom Client for VDI